Significant Terms.. 18+ New players only. To be eligible for the first bonus of 25 spins on Starburst, players must deposit a minimum of £10 and use the code FLUME.
Flume Casino Review3.5
The Flume online casino and slot site was launched in 2017. Another online casino operated by Nektan, Flume has the same visual aesthetics as most other Nektan online casinos.
The blues and purples give this site a contemporary yet retro feel and the logo has a somewhat 1980s arcade game feel to it.
The online games at Flume are powered by the popular NetEnt, NextGen, Microgaming and Evolution software suppliers as well as less popular developers like Iron Dog, Felt, and Red Tiger.
Read on for our accurate, unbiased and in-depth online casino review of Flume. From the quick pay-out speed to the multilingual customer service; this is your one-stop review to find out all there is to know about the Flume online casino.
The first thing we like to review on an online casino website is its privacy and safety. Owned by Nektan and regulated by the Gibraltar Gambling Commission and UK Gambling Commission the site also SSL encryption to protect your personal information and money.
The main assets of Flume are its range of jackpot games and its multilingual support. With over 450 games available from multiple software providers and 20 live casino games, Flume has fewer games than its competitors but don’t let this take away from their quality.
Some of Flume’s flaws are the limited promotions for players, a poor support section and as with other Nektan sites, the site has maximum win clauses as well as daily and monthly withdrawal limits. The dated design and feel of Flume make it less visually attractive than other online casinos.
Unfortunately, the quality and variety of casino games and slots at Flume are not enough to balance out the negatives mentioned previously. If you don’t mind the outdated feel, aren’t looking for bonuses and just want to play some good casino games and slots, then you might consider giving Flume a chance.
Although Flume’s game library is a lot smaller compared to other online casinos, the 450+ games it does offer are of the highest quality. Favourites such as Starburst, Cleopatra, Temple Quest Spinfinity all feature as Flume’s most popular games. The site also offers classic slots such as Bar Bar Black Sheep, video slots including Gonzo’s Quest, over 20 classic casino games such as blackjack, roulette, poker, and baccarat.
One of the best attributes of Flume is that player can sort the games based on how big the wins are and how often they are paid out.
There are also more than 25 thrilling instant win games, mostly in the form of scratch cards such as Medusa Scratch. Although there are only a few, Flume offers video poker games with top titles such as Double Double Bonus Poker and Jacks or Better.
If Live Dealer games are your thing, then there are more than 20 Flume live dealer casino games with variants of roulette, blackjack, baccarat, and poker. These games are also available on your mobile devices and tablets.
Similar to other Nektan casinos there are a number of accepted payment methods to choose from. Whether it’s using your credit or debit card, standard bank transfer, PayPal or e-wallets, Flume covers your banking needs.
All of the accepted Flume payment methods can be seen along the footer on the website. This is the easiest place to find out about the banking options as the support section doesn’t have an in-depth section on this nor does it like the processing times and the minimum and maximum withdrawals and deposit amounts for each payment method.
Spin Bonus Top Tip: If you’re a regular Flume player, take time to read through the listicle support section. Although it is hard to navigate and find the information, if you take the time, you will find the answer.
The Flume withdrawal limits aren’t as good as most other online casinos with players allowed to withdraw a maximum of £2,000 per day and £5,000 per calendar month. Withdrawals can take up to 3 working days to be checked which is slightly quicker than other online casinos.
All the payment and banking information is hidden within the long list and unsearchable support section on the Flume site. If they improved the support section, increased the withdrawal limits, our Flume rating for the banking options would have been 4-stars.
Flume’s welcome bonus is different from most match bonus plus free spins that are available on other online gaming sites. The welcome deal on Flume offers new players a package of Starburst bonus spins. They will receive 25 spins for each of their first four £10 deposits, giving new members in theory up to 100 spins on Starburst. Players have just seven days to use the spins and wager winnings and the free spins must be wagered 30 times.
Aside from that there are no other promotions or bonuses and is, therefore, lacking when compared to the offerings of other online casinos.
Flume offers multilingual customer support via telephone, live chat, and email support. The telephone and live chat are only available between 8am and 12am GMT. Email support is said to be 24/7. However, you may have to wait for up to 24 hours to receive a response to your query. This means that if you are having an issue after the telephone and live chat have closed you could be left waiting for up to 1 day before receiving an answer.
The FAQ section has a lot of information but unfortunately, it is a pop-out window which isn’t searchable. This makes finding an answer on your own a chore as you have to scroll through the various questions and answers which also don’t seem to be in any particular order.
Due to the live chat not being available 24/7 and the horrendous FAQ section we have only awarded Flume with two SpinBonus stars.
The Flume interface is slightly dated but has the typical Nektan pastel colours, this time in blue and purple. Flume’s general appearance is disorganised and unattractive.
However, one of the saving features is the sidebar search function where you can filter games based on their category, flags, providers, and wins. The latter is particularly unique to Flume and is something we’d love to see other online casinos introduce. You can filter the games based on very big, big, regular, frequent and, very frequent wins.
The search bar also filters in real-time the results you see, making it easy to find the game or type of game you want to play. It is because of this overall search functionality that we’ve awarded Flume three stars for the User Interface.
The complaints regarding the low withdrawal limits, downtime of the Live Chat and telephone support as well as the impossible to navigate FAQ section brings the site’s overall usability score down.
Flume Deposit and Payment Methods
+ Boku Mobile Payment, Paysafe Card, Neteller E-wallet, Trustly Online Bank Transfer, Zimpler Mobile Payment
Flume Game Selection Review
With over 450 casino slots, Flume offers fewer gaming options than other online casinos. As well as the hundreds of slot games offered, Flume also offers the usual table game favourites. The 20+ virtual tables include blackjack variants such as European Blackjack, roulette, baccarat, and poker.
Flume also more than 25 instant win games which are mostly made up of scratch card games. There are also some 20 Live Casino games with dealers waiting for you at live blackjack, poker, hold’em and roulette tables. As the game selection is relatively limited if you’re looking for game variety, you may want to look elsewhere.
Spin Bonus Top Tip: If you’re looking for games with very frequent or very big wins, use the sidebar ‘wins’ search filter to see which games have paid out big wins and how often.
Flume Casino and Slot Bonus offers
Apart from the Welcome Deal, Flume doesn’t have any regular casino and slot bonus offers. Short-term promotions are released occasionally and you can expect bonuses before Christmas and the New Year.
- Welcome bonus including up to 100 free spins
- Holiday season short term promotions
- Become a VIP and receive exclusive promotions and reloads
Flume Casino Promotions and Bonuses
Flume doesn’t offer any regular casino promotions and bonuses. You may come across some short-term promotions towards the end of the year around Christmas and New Year.
Flume Slots Promotions and Bonuses
You can use your 25 spins from the welcome bonus on the NetEnt slots favourite, Starburst. For each of your first four deposits of £10, new members will receive 25 spins added up to in theory a total of 100 spins on Starburst.
Flume provides a wide range of deposit and withdrawal payment methods including PayPal. You can use a Visa/Mastercard debit or credit card, e-wallets, Paysafe cards, Boku and Zimpler mobile payments and Trustly online bank transfers for your deposit or withdrawal.
Customer service review
If Flume’s Live Chat support was available 24 hours the overall customer service would be greatly improved. Flume gamers can receive support by email available 24/7 or by telephone which operates during the same hours as the Live Chat (8am – 12am GMT). There is an in-depth FAQ section on the website however, it is extremely difficult to use and navigate. Customer support is currently offered in English, German, Norwegian and Swedish.
Licensing and fair gaming
Flume is licensed by both the Gibraltar Gambling Commission and UK Gambling Commission. The site is further secured by SSL encryption which protects the players’ personal information and money. Flume uses RNG to test and certify the fairness of all of its games and this is carried out by the internationally recognised and accredited testing facility NMi.