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Chelsea Palace Casino
Deposit £50+ play with 300 bonus spins
200+ Games

18+ | T&Cs Apply
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See Significant T&C’s

New players only. First deposit only. Min dep £10. Min 100 bonus spins, max 300 bonus spins on selected slots only. 30x wagering, 4x conversion. Full T&Cs apply.

Chelsea Palace Casino Review

chelsea palace casino

Key Features

  • A Nektan Ltd casino
  • Established 2018
  • PayPal & Boku payments accepted
  • SSL encrypted

Pros and Cons

Pros

  • Exclusive live casino games
  • Very good welcome bonus
  • Loyalty scheme

Cons

  • Limited number of games
  • No live chat support

Important Info 
Websitewww.chelseapalace.com
Established2018
LanguagesEnglish, German, Norwegian, Finnish
CurrenciesGBP, EUR, NZD, CAD
LicensingUKGC
No Deposit BonusN/A
1st Deposit BonusDeposit £50 play with 300 bonus spins
Wagering Requirements30x
Redeposit BonusN/A
Minimum Deposit (for bonus)£10
Minimum Withdrawal£10
PaymentsVisa, Mastercard, Paysafecard, Neteller, Skrill
Cashout Time1-7 days
SoftwareNetEnt, Microgaming, Evolution Gaming, Yggdrasil, Big Time Gaming, NextGen Gaming
GamesOnline slots, casino games, live casino
Live CasinoYes
Live Chat SupportNo
Mobile CasinoYes
Mobile AppNo

Background

Chelsea Palace Casino was released in 2018 by Grace Media Ltd and is powered by the popular Nektan casino platform software. When Chelsea Palace was developing its online casino, it’s clear that they wanted to recreate the experience of being in a physical, brick-and-mortar casino, but online.

And while you might argue that that’s the objective of most online casinos, it’s something Chelsea Palace Casino goes the extra mile to do. How does it do this? The standout feature of the casino is its exclusive live casino games.

Initial Thoughts

Players get an authentic experience that occurs in real time, where real dealers lead proceedings, making them feel as if they are playing at a real casino. The objective of the live events is to make the whole experience of playing at an online casino more engaging. Knowing that there are real people at the other end of the “table” (so to speak), helps to recreate the feeling of a traditional casino. You’re not just playing with algorithms: there’s actually somebody there on the other side monitoring what’s going on.

Just like many other online casinos, Chelsea Palace offers a wide selection of games players can choose from. The focus of the casino is on popular casino titles, although it does provide a range of unique and exciting games for those who want to branch out. Chelsea Palace Casino is very much a portal for players who wish to recreate the classic casino experience online.

Chelsea Palace Casino is unusual in another respect: it offers players guidance, advice and tips on its blog. Topics cover everything from betting strategies in blackjack to how to find a trustworthy online casino. It’s reassuring to see that Chelsea Palace isn’t just another automated casino site, but a place staffed by a team of real, committed people, wanting to provide a great service. The casino’s blog offers an excellent resource for players and gives you something else to do while playing games, besides trying to win the jackpot.

Licensing & Security

Chelsea Palace Casino is fully licensed and regulated by the UK Gambling Commission; this ensures that the online is operating legitimately and fairly. Players’ personal information is stored securely and the casino adheres to strict data protection policies. The casino also uses Random Number Generator (RNG) software to ensure that the outcome of games is random and fair.

Chelsea Palace Casino Free Spins, Welcome Bonus & Promotions

The current bonus package for new players is a 100% first deposit bonus up to £200 on the player’s first deposit.

Welcome Bonus at Chelsea Palace Casino 
No Deposit BonusN/A
Deposit BonusDeposit £50 and play with 300 bonus spins
Bonus Conditions30x
Other PromotionsWeekly Bonuses, Seasonal Promotions

VIP & Loyalty Rewards

Chelsea Palace offers a Diamond VIP scheme, whereby the more you play, the greater the rewards. These include tailored support and personal hosts, gifts, free spins, special promotions, extra bonuses and more.

Software & Game Selection

Online Slots & Software Providers

Chelsea Palace doesn’t offer a vast number of online slots like some UK online casinos, but there are still over 200 to choose on its site, from leading software providers such as NetEnt, Playtech and Microgaming.

Games include Lucky Bakery, Ra’s Legend, Snow Leopard and Sword of Destiny. The developers designed each slot game to have a particular theme depending on the player’s interests and mood. If sport is your thing, then Chelsea Palace provides you with options. There are also online slots based on films, video games, ancient mythology, high fantasy, and some that are entirely original. It’s worth remembering that many sites claiming to offer hundreds of slot games actually offer the same game, just with a different theme or skin. The basic gameplay does not differ all that much.

Casino Games

The real forte of Chelsea Palace casino is in its casino games. The site has a clear focus on the games that you’d traditionally associate with brick-and-mortar casinos. What’s nice about the online casino is how it takes a new twist on old classics. You can play modified versions of Texas Hold ‘Em, French roulette, blackjack and baccarat. For poker lovers, there are plenty of options, allowing you to hone your skills and hopefully win big. The firm says that players can not only pick between versions of poker but they won’t be forced to switch tables in the electronic version, which is just as well.

Live Casino

The main draw of Chelsea Palace online casino, as discussed, is the live dealer events. The casino offers live dealer services on a variety of popular classics, including blackjack, 20p roulette and three-card poker. This is great for people who want to feel more engaged in the online casino experience.

Instant Win & Scratchcards

If you’re an instant win lover, you’re in luck! Chelsea Palace casino has plenty of scratchcards and instant games, too. Check out the likes of Oil Mania Scratch and Foxin’ Wins Scratch, both developed by the popular NextGen Gaming.

Top Games We Found at Chelsea Palace Casino

Chelsea Palace Casino Deposit & Withdrawal Options

Chelsea Palace has done everything it can to make the banking and finance side of the casino as intuitive and straightforward as possible. Once players are logged in, all they need to do is select the “deposit” option from the right-hand menu in the lobby and then select a payment option.

Chelsea Palace accepts a range of payment options, including regular debit and credit card, PayPal, Boku, Paysafecard and others. Once you’ve decided on a payment type, then it’s up to you how much you credit your account. Right now Chelsea Palace says that players must deposit a minimum of £10 in their accounts to play. However, for those using Boku, the minimum goes up to £15, and there’s a 15 per cent deposit fee to pay. Chelsea Palace says that players using other methods do not have to pay additional deposit fees.

If you’re not sure how to use any of the banking options, Chelsea Palace includes information on each on its FAQs page. Here you can find a list of instructions for various payment methods, including terms and conditions of use. Chelsea Palace wants to make it simple for players to transfer real money to their online accounts.

The service also provides a host of value-added features that players might want to manage their playtime and spend. For instance, Chelsea Palace allows players to set limits on how much money they deposit from their chosen payment method each day. There’s also a facility that enables players to prevent players from topping up or adding additional funds, should the need arise.

Chelsea Palace Casino Payment Methods 
DepositVisa, Mastercard, Paysafecard, Skrill, Neteller, Boku
Fees15% on Boku
Accepted CurrenciesGBP, EUR, NZD, CAD, SEK
PayoutVisa, Bank Transfer, Skrill, Neteller

Customer Support

Many online casinos neglect customer service, preferring to keep their costs to a minimum, but not Chelsea palace. Not only is there a helpful FAQ page, but there’s also comprehensive support that players can choose to use if the FAQ and blog don’t provide the information that they need.

Chelsea Palace operates a 24-hour email service that players can use to raise concerns or report problems that they are having with the service. The casino says that it aims to respond to all emails within 24 hours. There’s also a hotline that customers can call in the event of a problem. It opens at 8 am and closes at midnight. Be warned: Chelsea Palace will only respond to registered email addresses.

Getting Support at Chelsea Palace Casino 
Availability24/7
FAQ Page
Live Chat
Phone
Email Addresscustomersupport@thegracemedia.com

Chelsea Palace Desktop & Mobile Casino Experience

The user interface is an essential component of any online casino and something that Chelsea Palace has put enormous effort into making as simple as possible. The site arranges all games in a simple and attractive grid pattern, allowing you to select the game you’d like to play. When you click a game, the site prompts you to enter your login details (if you haven’t done so already) and then you’re free to go.

Chelsea Palace organises slots and games around user intent. Tabs at the top allow players to select games based on criteria, such as “instant win” or “jackpots.” There’s also a helpful tab for the live dealer, allowing you to instantly see all of the games that come with a human in the loop.

If you get stuck at any point, finding help is easy. You can either click the FAQ page at the bottom to bring up the FAQ help box or select “support” from the top menu to get contact details for customer service. It must be said that Chelsea Palace has done an excellent job of making all the site functions as easy to access as possible. Finding out about anything – from how the company makes its games fair to the latest news – is easy. There’s a convenient tab where you can view all the latest promotions too.

In summary, Chelsea Palace makes it easy for players to get started and play games using real money.

Mobile App

There is no Chelsea Palace mobile casino app; nor are there any plans in the pipeline to develop one. This doesn’t have to be a drawback of the site, however, as the mobile casino runs smoothly on all modern mobile devices from a web browser.

Our Verdict
3.9

Summary

What sets this casino apart from the rest is its impressive live casino provision. If you’re more of a slots fanatic, you may look elsewhere, such as Slot Crazy.

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Reviewed By

Danielle

Danielle

My name is Danielle North and I am an iGaming specialist content writer and editor at SpinBonus.com. Alongside a passion for creating content, writing and editing, I love to play casino games and have a particular fondness of online slots - Baron Samedi, Gods of Olympus Megaways and Bonanza slot are a few of my all-time favourites!

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